We want you to love what you receive. If something isn't right, here's how returns work:
- 7-day window. Returns are accepted within 7 days of delivery on unopened, factory-sealed items.
- Refunds. Once we receive and inspect the return, your refund is processed within 5 business days to the original payment method (or as bank transfer for COD orders).
- Return shipping. The customer pays return shipping unless the error is ours (wrong item, damaged in transit, etc.), in which case we cover it.
- Not eligible. Opened or used items, anything missing its original packaging, and items damaged after delivery.
To start a return, email info@babystudiopk.com with your order number and we'll guide you through the next steps.