A simple, honest policy.

We want you to love what you receive. If something isn't right, here's how returns work:

• Check it the day it arrives. Open the parcel and look everything over as soon as the courier hands it to you — the 7-day clock starts that day, not the day you get around to unwrapping it. Tell us within those 7 days and we'll put it right. Every request comes with photos and goes ahead only once we've approved it. After 7 days neither a return nor a replacement is possible, so tell us as soon as you spot something.
• If it was our mistake, we make it whole. Damaged in transit, the wrong item, a missing part, or a fault — tell us and we'll replace it, delivered free. If you'd rather have your money, the price of that item comes back; send the whole order back and the delivery charge comes back with it. You do not have to leave the box sealed to claim any of this — you could not have found it without opening the box. Please keep the original packaging and send it back with the item: opened is fine, missing is not.
• Changed your mind? That one we can only take back unopened and still sealed — once a toy has been out of its box we can't sell it to the next family as new. You get the price of the items back; the delivery already happened, so that part stays with the courier.
• Start it yourself. Open the order confirmation link we sent you, tap Request a return, tell us what's wrong and attach a photo or two of the item.
• We collect it. Once we approve your request, our courier picks the parcel up from your address — you don't need to post anything yourself. Keep it packed and ready. Please don't send anything back before we've approved the return — a parcel that arrives unannounced can't be matched to an order or accepted, and you'd be out of pocket for the postage. If you collected the order from us in the first place, bring it back to us the same way — call before you come, and we'll take it from there.
• Refunds. Once the parcel reaches us and we've checked it, your refund is processed within 5 business days to the original payment method (or as bank transfer for COD orders), and we email you the moment it goes out. Your bank or card provider then takes a few days of its own to post it to your account, so allow a little time after that email — and if it still hasn't reached you a week later, message us and we'll chase it up.
• Not eligible. Anything sent back without its original packaging, items used beyond checking them over, and damage that happened after delivery.

Lost your order link, or past the 7 days? WhatsApp us and we'll take a look — or email info@babystudiopk.com with your order number.