Frequently asked questions.

Every toy shows a recommended age badge (like "1–3 yr") on its card and product page, and you can filter the whole shop by age group from the Shop by Age menu. The ranges reflect both safety and how much your child will actually enjoy the toy at that stage.

Safety is why Baby Studio exists, and we choose every toy with it in mind. Each product page shows the age it's recommended for. If you'd like to know what a particular toy is made of, message us on WhatsApp at +923113444623 and we'll tell you.

Check the recommended age on each product page. Toys with small parts can be a choking hazard, so they are not suitable for children under 3, who explore things with their mouths — and young children should always play with an adult nearby. If you're not sure about a toy, message us on WhatsApp before you buy.

Place your order online and choose Cash on Delivery — we'll call or WhatsApp you to confirm before we send it, and you pay in cash when the parcel arrives at your door. No advance payment needed.

Choose Bank Transfer at checkout and we create your order right away, so you have an order number to put in the transfer's remarks — that number is how we match your payment to your order. Your order page shows our account details; transfer the total from your own bank app, then send us the transfer reference and a photo or screenshot of the receipt from that same page. We check it against our bank statement, and once we've confirmed the money has arrived your order is confirmed and goes out for delivery. Nothing is dispatched before we've seen your money. If you can only send part of it now, message us and we can still send the parcel out. We'll agree one of two things: either the rider collects the balance when it reaches you, or you transfer the rest afterwards in your own time. Your order page always says which, and exactly how much is left. You have 48 hours from placing the order to send the money and the receipt, and your order page shows the exact date and time yours runs out. After that the order is cancelled and the items go back on sale — you can always order again.

Orders arrive in 2–4 business days anywhere in Pakistan — counted from the day your order is confirmed, which for a bank transfer means the day we confirm your payment. We usually hand your parcel to the courier within 1–2 business days of confirming your order. You'll see your expected delivery dates at checkout, and once it's on its way you can follow it on our Track page or your order page — with the courier's tracking number when available.

Flat Rs. 250 across Pakistan — and free on orders of Rs. 5,000 or more. If you'd rather collect your order from us there is no delivery charge at all.

Yes. Choose “I'll collect it myself” at checkout and there's no delivery charge — you pay only for what's in your basket. If you're paying when you collect, we'll call or WhatsApp you to confirm it first; then we pack it and let you know when it's ready. Collect from R-308/20 FB Area, Karachi, Pakistan, and please call +923113444623 before you set off so we know to expect you. You can pay when you collect it, or pay online at checkout — whichever you prefer. We'll hold a packed order for you. If it's unpaid and not collected within 7 days, we cancel it and the items go back on sale — you can always order again. If you've already paid anything towards it, we won't cancel it on our own — we'll get in touch and sort it out with you.

Yes — message us on WhatsApp at +923113444623 with your order number. To CANCEL: any time before we hand it to the courier, or before you collect it if you're collecting it yourself. To CHANGE what's in it: until we confirm your order and book the courier. We'll send you a link showing exactly what's different and what the new total is; nothing moves until you approve it, and if you say no your order stays exactly as it was. Card and JazzCash orders can't be edited this way because the money is already with the payment gateway — for those we cancel and you re-order, or we refund the difference by hand. Orders with a bundle can't be edited this way either, because a bundle is priced as one deal — for those we cancel and you re-order. After delivery, please use the returns process instead.

Yes — within 7 days of delivery, and that window covers both: after 7 days we can no longer take an item back or replace it. The clock starts the day the courier hands the parcel over, so open it and check everything that day rather than leaving it for the weekend, and tell us as soon as you spot a problem. If something arrived damaged, faulty, wrong or incomplete, that is our mistake: we replace it and deliver the replacement free, or refund what you paid for that item. Send the whole order back and the delivery charge comes back too. You do not have to leave the box sealed to claim any of this — send it back opened, just keep the original packaging and send that with it. If you simply changed your mind, we need the item unopened and still sealed, and the delivery charge stays with the courier. See our Returns page for the step-by-step process.

Of course. Mention it in the order note at checkout, or message us on WhatsApp at +923113444623, and we'll do what we can.

Schools and playgroups are very welcome — message us on WhatsApp or email info@babystudiopk.com with what you need and we'll quote bulk pricing.

Once your order is on its way you can follow it anytime at babystudiopk.com/track with just your order number and phone, or on your order page — with the courier's tracking number when available. If you have an account, the orders placed with it show their live status under Account → Orders too.

Cash on Delivery, Credit/Debit Card, JazzCash and Bank Transfer. Cash on Delivery is still the most popular — you pay in cash when your order arrives at your door. Bank Transfer is the one that asks a little of you first: you send the money and the receipt, and we dispatch once we've confirmed it (see the bank transfer answer above).

Most wooden toys just need a wipe with a damp cloth. For any particular toy, message us on WhatsApp at +923113444623 and we'll tell you how best to care for it.